Healthcare Consumerism Gets an Index

As the concepts and definitions around Healthcare Consumerism continue to emerge, one company has found an interesting way to capitalize on the growing trend as noted in a press release from earlier today.  The Nashville-based healthcare technology company called change:healthcare has created a Healthcare Consumerism Index (HCI) that is supposed to help employers improve the cost-effectiveness of their healthcare purchase decisions.

According to the company, the HCI analyzes a company’s medical claims to identify the highest and lowest prices paid for products and services by an employee population. These then frame the scale’s outer ranges, with the low mark representing the lowest possible price paid.

They guy who runs the company, Christopher Parks claims that “the HCI simply opens up a whole new world of managing healthcare costs.” He adds, “It’s quantifiable and can help companies and employees see if they’re truly being shrewd healthcare consumers.”

Frankly, the uniqueness of the concept isn’t clear, in that it appears to be a retrospective assessment of data that is then evaluated based on lowest cost providers.  The press release didn’t get into any examination of quality, convenience, outcomes or other factors that can play into a patient’s experience and success with various treatment options.

change:healthcare is on a good track though by providing web-based data with their medical bill management platform for employers to assess large scale decisions and for employees to use in making their own personal choices about a variety of healthcare solutions.  Parks also co-authored a book titled My Healthcare Is Killing Me: A Survival Guide for the American Healthcare Consumer., which is available as a free download.

We can expect to see more players in the market talking about and acting on the concepts of Healthcare Consumerism as a way to address the healthcare crisis on both a macro and a micro level.


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