



Frank Hone
SVP – Sustainable Engagement Leader
Healthways, Inc.
frank.hone@healthways.com
www.healthways.com
7865 Hawthorne Drive, #401
Naples, FL 34113
917 375-7716
Author, Why Healthcare Matters

Many leading-edge employers have begun to create a culture of health in their workplace and have developed programs and incentives to help improve health behavior of their people.
Last Friday’s Wall Street Journal featured an opinion piece called How Safeway is Cutting Healthcare Costs, by Steve Burd, CEO of Safeway. Burd has long been an advocate of market-based solutions for the nation’s health crisis, and he summed up the problem in simple terms:
Safeway's plan capitalizes on two key insights gained in 2005. The first is that 70% of all health-care costs are the direct result of behavior. The second insight, which is well understood by the providers of health care, is that 74% of all costs are confined to four chronic conditions (cardiovascular disease, cancer, diabetes and obesity).
He further noted that majority of people at risk for these four disease states can actually prevent them. Safeway has developed a health insurance model that rewards good behavior and penalizes bad behavior – not unlike the auto insurance industry – and it’s working. They’ve been able to keep costs down and improve health outcomes and productivity. We wholeheartedly agree with this approach, and believe that Business holds far more weight in addressing healthcare than Washington gives them credit for. I sent the following note to the Journal which was published online:
Steve Burd is a hero to all proactive and pragmatic business leaders that want to do what is within their power to address the cost and productivity issues of healthcare. His thesis is clear and cogent and leverages the principles of healthcare consumerism. The stale and regressive arguments from the left in the current health reform debate pale in comparison to this refreshing and effective views of a CEO who has first-hand experience of stimulating behavior change in middle-class and often transient workforce of supermarket employees. Let's hope that Congress takes a close look at his piece and listens to his sage advice.Business has a lot to offer in building appropriate interventions, incentives and support programs to improve the health of our people. Congress needs to learn more about all that is happening in this area in corporations across the country, and they should encourage deeper involvement of corporations in healthcare reform initiatives.
Today's NY Times featured a piece by Economic Scene writer David Leonhardt on the issue of rationing relative to health reform. He argues that rationing is part of life in these United States, whether we are talking about healthcare, vacation spots, or prime steaks. He notes that the key is to "ration well", as opposed to simply rationing.
That, I would agree, does make good sense, but to achieve this, we must have a system that is more market-based than government-run. The government certainly hasn't proven itself an rationing arbiter extraordinaire, whereas effective markets do self-regulate in a way that should lead to economic fairness.
Perhaps I expected more from an economist on the topic of rationing, as it does not stand alone, but rather is one part of an extremely complex economic puzzle. So from a bigger picture perspective, I offered the following in my letter to the NY Times, published this morning:
Author David Leonhardt makes some good points about rationing in his piece on health reform. As the rhetoric and position-building in Washington grow in intensity, we should actually hope to hear a whole lot more in the way of rational economic perspectives about health reform. A few thoughts:
• A basic tenet of economics is the law of supply and demand. But why then, is there so little discussion of the demand side? Nearly all the storyline we hear out of Washington relates to ways of adjusting, expanding or re-pricing the supply side. We know that some 70% of healthcare costs are behavior-related, yet there is very little emphasis on the role of individuals to take greater personal responsibility for their own health.
• A basic lever in economic theory is incentives. But why then, are so many of the incentives based on tests and procedures the physician performs, and not related to the outcomes they achieve with proper care? We do not pay accountants, auto mechanics, butchers or barbers for the steps they take in their work, we pay them for results. And to the point of the demand side of the equation, where are the consumer incentives that can actually drive better behavior?
• Critics continually cite the amount spent on healthcare in the US versus other counties, but fail to note that this spending is actually a powerful economic engine. Not that it’s all well spent, but that it does support a variety of industry subgroups and thousands of companies. The US is more of a market-driven economy than any other nation on the planet, which by the way, suggests that the way to improve on the inefficiencies of the health system is with market-based strategies.
• Mr. Leonhardt makes the point about employers having to pay higher insurance premiums which often lead to minimal pay raises. This is true for corporations that are not proactive in addressing health in the workplace. On the other hand, there is substantial documentation about the return on investment for companies that have made employee health a priority, instituted disease management and wellness programs, provided incentives for health behavior change and focused on individual personal responsibility.
He’s correct that we will continue to hear about “rationing” as a key issue from critics of socialized medicine. That concern can be set right with more effective use of demand-side approaches and incentives, attention to improving health behavior, and allowing the market to work by promoting price transparency, greater choice and broader access.
Frank Hone
Author, Why Healthcare Matters
Naples, FL

The book explores an array of contributing factors and competing interests that have fed the decline in the healthcare system and led to out-of-control health insurance costs, higher disease incidence and sub-optimal medical care. This includes discussions around medical errors, medical malpractice, healthcare quality, administrative costs, and the uninsured along with a complete evaluation of the Medical Model and its inbred biases
Why Healthcare Matters offers an insider’s view on the nation’s growing healthcare crisis with ideas for substantive change. It calls on corporate leaders to more actively participate in the transformation of healthcare in the United States by devising C-level strategies to approach employee health within their own organizations.
Today 60% of the US population (over 170 million American adults) is covered by such plans. For too long, the employee health benefit has been farmed out to a third party. Companies now need to regain control of this increasingly important and costly investment in human capital.
Why Healthcare Matters is a business guide. It helps corporate leaders clearly understand the range and depth of the crisis from a business perspective, providing best practice and lessons learned from progressive companies whose actions are leading the transformation. Specific and detailed recommendations illustrate how they can latch on to the promising trend of healthcare consumerism and implement powerful new concepts strategies to lower overall costs and improve health outcomes at their companies.
The book’s core idea is that the essence of the solution lies in personal responsibility, that the main catalyst for change is healthcare consumerism, and that the main engine for popularizing this is the business community acting as employers.
Why Healthcare Matters is a practical guide for employers to help address one of the great macroeconomic challenges of our time: the US healthcare crisis. Employers have leverage to initiate real market change by encouraging greater personal responsibility from their workforce. Healthcare consumerism can influence the markets toward greater economic efficiency, better quality of care, and improved outcomes overall.
The heart of Why Healthcare Matters is the Seven Step Guide to Transformational Change for Employers. This strategic template has recommendations that can lead to substantial positive change for healthcare in their company. Collectively, American business can lead the nation to substantial improvements in the cost, quality and outcomes of the US healthcare system.
Corporate executives are an audience primed to do something about this problem with the power to make a difference. Essential to this solution is to shift the emphasis from the supply side to the demand side, to put the power in the hands of the people. Why Healthcare Matters is a manifesto for change and provides the information, insight and ideas for how corporate leaders can make this happen.
Order it now from Amazon, and read how free-market solutions can really drive effective change for healthcare.

But the real excitement for advocates of free-market strategies and demand-driven solutions came today when the main topic related to behavior change. By meeting with employers who have had the direct experience of reducing their healthcare costs, and improving their worker productivity and company profitability through employee health initiatives, the president has signaled the importance of encouraging wellness and prevention through appropriate employer interventions.
With representatives from Johnson& Johnson, Pitney-Bowes, Safeway, Microsoft, REI, as well as the State of Ohio and the Hotel and Restaurant Employees International Union, President Obama listened to their stories and came through with a clear message to the nation:
"So what we've done here today is to gather together some of these stories and best practices to make sure that they are going to be informing the health care reform discussions that take place here in Washington. There's no quick fix, there's no silver bullet. When you hear what Safeway or Johnson & Johnson or any of these other companies have done, what you've seen is sustained experimentation over many years and a shift in incentive structures so that employees see concrete benefits as a consequence of them stopping smoking or losing weight or getting exercise, working with providers -- the provider incentives are aligned with the employee incentives as well, and changing the culture of a company."
This is precisely the sort of thinking that we need to be focused on as the Congress works through health reform planning. Employers must be centrally involved, healthcare consumerism and consumer power needs to be recognized, personal responsibility should be leveraged, and in the end, a better between supply-side refinements and demand-side efforts can bring about new efficiencies and a healthier nation.
Frank Hone
Author, Why Healthcare Matters

The article in the NY Times says the plan is to give employers more of a say in helping to drive health behavior change through efforts delivered at the workplace. Senator Tom Harkin, a Democratic voice of reason when it comes to healthcare, notes that “prevention and wellness should be a centerpiece of health reform.” His advocacy in this area is long and well-documented. But he seems to have gotten others from his party to come around as well.
What’s refreshing about this view is that it is giving focus to driving health behavior change among consumers so that they can delay or avoid accessing the healthcare system about lifestyle-related diseases or problems.
This concept is similar to the strategy of Nixon’s “War on Drugs”, which was designed to tackle the problem at the source of drug importation. By emphasizing consumer interventions with health improvement incentives and rewards, there is a fantastic opportunity to drive more “health” into the culture and begin to reduce the reliance on “sickness treatment” that exemplifies our healthcare system.
Wellness has unfortunately been on the fringes of the healthcare system for far too long. It had been viewed as soft and fuzzy and unscientific, but over the years the data have shown positive outoomes, and today many companies are already committed to using as way to address employee health.
Look for even more innovations from companies like Healthways, SHPS, Alere, Health Dialog, Meritain and others that have proven programs in this space. They have been given a golden opportunity to be at the center of health reform, and allow healthcare consumerism to really deliver effective solutions with measurable results for employee health.
Frank Hone
Author, Why Healthcare Matters

Frank Hone, author of Why Healthcare Matters: How Business Leaders Can Drive Transformational Change, teaches business leaders how to reduce company healthcare costs by improving employee health. You’ll learn a process for creating a culture of health among your employees so they willingly take personal responsibility and action to improve their health. As a result of their active participation, you’ll not only reduce health care costs, you’ll also increase productivity and reduce absenteeism. You can learn more and register for the event by clicking here.
In this webinar, you will learn how to:
• Design a culture of health founded on employee accountability
• Develop a communication strategy to fully engage your workforce
• Create strategies to address lifestyle-related conditions and diseases
• Employ health screenings and interventions for positive change
• Formulate strategies and tactics to promote personal responsibility for health
About the Presenter:
Frank Hone is a consultant, author and advocate for free-market healthcare solutions. His book, Why Healthcare Matters: How Business Leaders Can Drive Transformational Change, offers perspectives on the US healthcare crisis, proposes that business has a major role to play in transforming consumer health attitudes and behavior, and provides a blueprint for change that incorporates creating a culture of health, fostering personal responsibility and leveraging healthcare consumerism. As Founder and CEO of Healthcentric Partners, he leads engagements supportive of employer ambitions to promote better health in the workplace as a way to lower cost and increase productivity.
Go to Business Expert Webinars to register.
Frank Hone
Author, Why Healthcare Matters